.support

Support & Help

We typically reply within 1 business day

Need a hand with talp, have a question about a simulation, or want to talk to a human? Here is how to reach us.

1. Contact support

For any question about the platform, your account, a running simulation or a result you want to understand, email info@talp.ai and our team will get back to you, usually within one business day.

2. Book a walkthrough

If you would like a live walkthrough, or want us to run behavior analysis on your exact audience, book a time on our Meet us page. It is the fastest way to see talp applied to your own ads, products or strategy.

3. What we can help with

Getting started · setting up your first test, defining an audience and reading your results.
Ad, Product & Strategy Intelligence · choosing the right tool for the decision you are making.
Accuracy & data · how simulations are grounded, and how connecting your own data improves them.
Billing & accounts · plans, invoices and access for your team.

4. Security & compliance

For security, privacy or compliance matters, including data processing questions and vendor reviews, email info@talp.ai and we will route you to the right person. You can also read our Privacy Policy and Terms of Service.

5. Report a problem

Found a bug or something that does not look right? Email info@talp.ai with what you were doing and what you expected, and we will look into it.

6. Contact

talp, Inc.
1401 Pennsylvania Avenue, STE 105, Wilmington, DE 19806, United States
Email: info@talp.ai